Exchange Policy

Exchange Policy

Lenses: All lenses are custom made to order, therefore they are final sale and cannot be returned once the order is placed.

Frames: Frames can be exchanged for another item in the store for up to 14 days from the original purchase date. Item must be in original condition and original packaging.

*This excludes all custom Wissing & Piero Massaro frames. We cannot exchange these items once they leave the store.

*Please note if the frames you are exchanging also had prescription lenses in them there might be an additional charge for new lenses to be made. Every set of lenses is cut specifically for each frame and therefore we cannot transfer lenses from frame to frame.

Accessories: All accessories purchased in store or on our website are final sale. These are special imported items from European countries, and we cannot return them to the manufacturer or resell them once they have been sold or handled by the customer. 

We pride ourselves in taking our time for all of our consultations and fittings. Our opticians will help assist you frame selection and advise you for the proper lens selection based on your prescription needs. Please understand that all eyewear is custom made and fitted for you. Once the eyewear is completed we cannot accept returns.